Frequently Asked Questions
Which payment methods do you accept?
We accept all the major payment cards as well as Apple Pay. Cash is not handled on site.
Can we walk around the lake?
At the moment no. We are unable to accommodate general site access. Access is only permitted to those who have pre-booked activities.
Are dogs allowed on the beach?
We have sadly had to make the decision to not allow dogs on the beach due to owners not being responsible in clearing up any mess.
How many people can I bring along?
To control numbers of people on site, we only allow those who have booked watersports activities and their parents, Guardians, Carers.
Can we have more than one person per Stand Up Paddleboard?
No. These are single person boards unless a young child is learning with you.
Is my swim induction elsewhere valid with you?
No. Swim inductions are unique to each venue.
Can my swim group attend?
Yes of course. Each person must be inducted to swimming at the lake.
Can I stay the night and camp?
Sadly not. We do not have the resources to offer camping at this time.
Do you supply wetsuits?
No we don't. You are more than welcome to bring your own.
Can I bring my camper-van?
We permit VW type camper-vans, as long as you are using it to carry your watersports equipment. This is due to current planning permissions. We cannot permit you to set up 'camp' for your duration with us.
Can I have a BBQ?
BBQ's are not permitted at this time. Very tasty catering is available from our Beach Hut cafe.
I have not received my refund
If you have managed your own cancellation through our booking portal, you will need to request a refund from us.
Depending on you card issuer, refunds may take 3-7 days to show in your account.
Can I cancel/amend my booking if the weather is not what I wanted?
We have a 72hr cancellation/amendment policy prior to your activity as we have to schedule staff to work and then of course pay them!
Weather forecasts are easy to find these days and also accurate for at least 5 days in advance. Everyone has a different idea as to what is good and bad weather or to what level of ability they have in a particular activity.
We leave it to you to check the weather forecast is suitable before you book. We will NOT refund or reschedule due to bad weather, unless we deem it unsafe on the day.
Can children go on the water on their own in a pedalo, kayak or paddleboard?
Absolutely not. An adult (18+yrs) must accompany any booking and be on the water with the child at all times unless taking part in one of our RYA Sailing Courses.
This means there must be at least one adult (18+yrs) on a pedalo or in a kayak at all time. We will not flex on this as it's for the safety of the child.
May we spend all day lazing on the lake beach?
At the moment whilst the site is being developed and offerings grown, we do not permit general access to the beach area. This is reserved for those taking part in pre-booked watersport activities.