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Booking & Payment

  • Bookings must be made online or by calling the office.

  • Bookings cannot be accepted without the appropriate completed booking forms; Electronic or paper format.

  • Any invoice must be settled within the 14day terms. A surcharge of 20% will be applied if payment is outside of these terms, unless prior agreement has been made with St Andrews Aqua Park Ltd.

  • Payment can be made online  or by calling the office.

Booking Confirmation

  • All Bookings will be confirmed by a 'Roller' email. If you do not recieve this, your booking has not gone through. Please try again or call the office.

Cancellations

- By Client


  • All cancellations and amendments must be made by telephoning the office 01634 926 204 or by email. All emails must acknowledged by us. Office hours are 0900-1700hrs, 7 days a week.

  • No refunds will be given if cancelling within 7days of your booked activity. Only credit note/gift vouchers will be given in return.

  • Cancellations and amendments cannot be made within 72hrs of your booked session.

  • Last minute cancellations and amendments will not be accepted due to rain, windy weather or forecasted storms.

 

- By St. Andrews Aqua Park Ltd.

  • St. Andrews Aqua Park Ltd. reserve the right to cancel a course at any time if weather conditions are unsuitable.

  • St. Andrews Aqua Park Ltd. reserve the right to cancel a course at any time where participant numbers fail to reach the published minimum.

  • Where an activity has to be cancelled, St Andrews Aqua Park Ltd. will offer clients either alternate activity dates or credit.

  • In the event of cancellation, St Andrews Aqua Park Ltd. will not be held liable for other third party costs incurred associated with the booking such as coach hire, taxis etc.

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